Refund & Cancellation
Policy
EFFECTIVE DATE: October 20, 2026 • VERSION 2.1.0 • CASHFREE COMPLIANCE STANDARDS
If an API inference call fails due to upstream server errors (HTTP 5xx), spent credits are restored automatically to your wallet.
Approved monetary refunds via Cashfree, UPI, or NetBanking are credited back to the original source within 5 to 7 banking days.
Transparent pay-as-you-go credit wallet with no hidden recurring subscription locks or renewal penalties.
1. Digital Service Nature & Immediate Fulfillment
Doop AI (do0p.com) provides on-demand generative artificial intelligence computing services (including Google Veo 2, Nano Banana 2.1, Flux 1.1 Pro, and Wan 2.2 APIs and Web Studio).
When you purchase credits through our Payment Gateway (Cashfree, UPI, Debit/Credit Cards, or NetBanking), delivery is electronic and instantaneous. The purchased credits are immediately credited to your user account upon successful payment confirmation from our banking partner.
2. Order Cancellation Policy
Because computational credits are delivered and ready for immediate consumption upon payment confirmation, standard retail return laws for physical goods do not apply. However:
- Before Credit Utilization: If you purchased a credit package in error and have not utilized any of the purchased credits, you may request an order cancellation within 48 hours of the transaction timestamp.
- Partially Utilized Credits: Once credits have been redeemed for video generation, image rendering, or API requests, the consumed portions are non-refundable.
- No Recurring Subscriptions: Do0p operates purely on a prepaid wallet model. There are no recurring auto-debit plans, which means you will never be charged without actively clicking and authorizing a payment.
3. Refund Eligibility & Failed Generations
If an inference generation request fails due to an upstream server outage, GPU timeout, or HTTP 500 error where no final media asset (image/video) was produced, our automated platform immediately refunds the consumed credits back into your account balance.
If an automated restitution did not occur, our support desk will manually audit the job log and restore 100% of the associated credits within 12 hours.
4. Payment Source Refund Processing Timelines
When a refund is approved by our billing desk, the funds will be reversed directly to the original payment method used during checkout:
Note: Actual credit arrival depends on your issuing bank's settlement cycles and public holidays.
5. How to Initiate a Refund Request
To submit a cancellation or refund inquiry, please email our billing department with the following details:
6. Grievance & Merchant Contact
For any unresolved payment queries, chargeback clarifications, or merchant disputes: